Privacy policy

We collect information you provide, including your name, email address, US phone number, location, insurance or payment preference, appointment request, and pre-visit questionnaire responses.

Clinicians may provide credentials, professional history, publications, photos, videos, profile information, and content drafts. We also collect limited device, security, and service-use information needed to operate and protect the platform.

We use information to match patients with clinicians, verify contact information, process appointment requests, provide secure pre-visit tasks, operate clinician workspaces, prevent abuse, maintain audit records, and improve the service.

We use public-site analytics to understand discovery and content performance. Symptoms, appointment details, intake answers, and other protected health information are excluded from advertising, session replay, and public-site analytics.

On public clinician profile and article pages, your browser stores a random identifier and reports individual events: a profile view, an article view, or a click on a booking button. Each event includes the event name, the clinician profile or article it relates to, and a pseudonymous identifier derived from the random browser identifier.

We record these events ourselves and our servers forward them to Google Analytics 4, a service of Google LLC, through its server-side Measurement Protocol with personalized advertising turned off. We do not send your name, contact details, symptoms, insurance, appointment requests, or intake answers to Google. Google processes these events under its own terms and privacy policy. You can clear the identifier by clearing this site's data in your browser.

When we handle protected health information for a participating clinician or practice, we do so under applicable healthcare privacy obligations and contractual safeguards. Your clinician remains responsible for their medical services and may provide a separate Notice of Privacy Practices.

Do not use ordinary email or text messages to send medical details. Secure links display sensitive information only after the required verification.

We share information with the clinician or practice you select, service providers that operate the platform on our behalf, and authorities when legally required. Providers receive only the information needed for their role and are subject to contractual and security restrictions where required.

We do not sell personal information. Mobile information, text-message opt-in data, and consent are not shared with third parties or affiliates for marketing or promotional purposes. They may be shared only with providers necessary to deliver and support the messaging program.

We send recurring transactional SMS text messages only after you check the SMS consent box. Messages may include a verification code, a generic secure-task link, one reminder, and short notices that your request was updated. Typically 1-5 messages are sent per appointment request; frequency varies with request activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of care or purchase. You can request care without SMS by contacting us by email or phone.

Clinicians may separately opt in to recurring two-way texts about phone verification, application status, profile setup, professional links, blog topics and drafts, and account support. Typically 1-20 messages are sent per month while collaborating. Clinicians should not send patient or medical information by text.

Email appointment updates and post-visit review requests require a separate optional consent. See the SMS program terms for additional details.

We retain information only as long as reasonably needed for care coordination, legal obligations, security, dispute resolution, and documented retention schedules. We use access controls, encryption, audit logging, and data minimization, but no system can guarantee absolute security.

You may request access, correction, or deletion where applicable, manage communication preferences, or ask a privacy question by contacting us. Some records may be retained when required by law, healthcare obligations, fraud prevention, or security needs.

Email kimon@sporo.health or call +18578560375.

Sporo Health Inc., 302 E 34th Street, Austin, TX, USA 78705